If you are experiencing issues using your microphone with the mobile app, follow these steps to troubleshoot the issue:
- Ensure the microphone is not on mute. If you see the muted Audio icon in the meeting controls, tap it to unmute yourself:
If you are still muted, the host may have muted you upon entering the meeting. Ask to be unmuted by sending a chat message to the host. - Ensure you have connected your mobile device's audio. If you see the following Join Audio icon in meeting controls, tap it and select Call Over Internet. If prompted, allow access your microphone.
- Try using earphones with a microphone.
- Ensure access to your device's microphone.
- iOS: Go to Settings > Privacy > Microphone and switch on the toggle.
- Android: Go to Settings > Apps & notifications > App permissions or Permission Manager > Microphone and switch on the toggle.
- Ensure that no other applications are using the microphone at the same time.
- iOS: Double-tap the "Home" button to view apps currently running. Swipe up to close an app.
- Android: Tap the multi-task button (the square icon usually in the bottom-right corner) to view apps currently running. Swipe left of right to close an app.
- Restart your iOS device.
- Reinstall from the Apple App Store or Google Play